Introduction & Scope
This policy provides full transparency on how Tissa Super App collects, processes, and protects user data across our mobile applications and websites in compliance with global privacy standards.
We treat your personal data with utmost security and diligence. By accessing our services, you consent to the data collection and handling procedures detailed herein.
Data Safety & Collected Categories
We clearly outline all collected data categories and their exact operational purposes in line with Google Play Data Safety guidelines:
👤 Personal Identifiers
Name, phone number, and email address.
Purpose: Account creation, order fulfillment, and client support.
📍 Location Data
Precise and approximate location while using app.
Purpose: Nearby store discovery, live courier tracking, delivery precision.
💳 Payment Data
Encrypted transaction records and digital invoices.
Purpose: Secure payment processing and fraud prevention.
📱 App Performance
Diagnostic crash reports and latency analytics.
Purpose: Continuous app stability and technical performance enhancements.
Device Permissions & Security
We strictly request permissions necessary to deliver the service, with explicit user consent revocable at any time:
- Location: Used to locate nearby stores and show real-time courier progress.
- Camera & Files: Used for profile photo updates or attaching photos for refund tickets.
- Notifications: Used to deliver real-time order status updates and personalized promotions.
Health Connect Data Policy
🩺 Health & Fitness Integration
If you choose to use our wellness features integrated with Health Connect, your health data is used exclusively to display personal fitness summaries.
- Strictly Confidential: We never sell or share health data with advertisers or commercial brokers.
- End-to-End Encryption: All health metrics are encrypted in transit and at rest using modern ciphers.
- Revocation Right: You can revoke Health Connect access at any moment through device settings.
Third-Party Services & Security
We partner solely with certified third-party service providers (such as PCI-DSS certified banking gateways, Google Maps navigation, and secure cloud infrastructure) adhering to equivalent privacy safeguards.
Your Rights & Data Deletion
You are entitled to the following rights at any time:
- Access and update your stored personal records.
- Request an export of your account data.
- Request full account deletion and data scrubbing via the in-app "Delete Account" button or direct support inquiry.
Data Protection Officer & Contact
For inquiries regarding your personal data or exercising privacy rights, contact our Data Protection Officer via: