Refund & Return Policy

At Tissa Super App, your satisfaction is our priority. If you encounter any issue with your order or service, you can request a refund or replacement under fair and transparent terms.

• Return requests must be submitted within 24 hours for fresh items and up to 7 days for non-consumable goods.
• Items must remain unused in their original condition and packaging with digital app receipt attached.
• In case of damaged or incorrect items, please take photos and send them via support for immediate compensation.

Due to health and safety standards, the following items are non-returnable unless arrived damaged or mismatched:

• Hot meals, prepared food, and opened beverages received in good state.
• Medicines, medical supplies, and personal care products with opened seals.
• Activated digital vouchers and consumed promotional codes.

Once approved by our support team, refunds are issued via your preferred method:

• Instant Tissa Wallet credit usable on subsequent orders without deductions.
• Credit reversal to the originating bank card within 3 to 7 business banking days.

If cancelled prior to store preparation, full refund including delivery fees is issued. Once preparation or courier dispatch has commenced, delivery compensation may apply.